Never Miss Another Patient Enquiry.
AI receptionists and intelligent automation designed to help clinics capture enquiries, manage appointments and deliver a more responsive patient experience.
Specialised for aesthetic and skin clinics, dental practices, med spas and private clinics.
Consultation Request · Skin Clinic
Treatment interest captured, clinic availability offered, and consultation confirmed with confirmation SMS sent.
Where patient enquiries are being lost.
A busy front desk, after-hours calls and manual follow-ups cause valuable consultation opportunities to slip through the cracks.
Missed calls during clinic hours
When front desk staff are greeting arriving patients, processing payments or handling in-clinic requests, the phone rings out. Prospective patients rarely leave voicemails — they call the next clinic on Google.
After-hours enquiry loss
A large portion of aesthetic, cosmetic dental and private clinic searches happen in the evening or over weekends when the clinic is closed. Without an instant response, those high-value consultations are lost.
Repetitive front-desk questions
Staff spend hours answering the same questions about clinic location, parking, treatment pricing ranges and practitioner availability instead of delivering a focused in-person patient experience.
Manual, fragmented follow-up
Enquiries from website forms, Instagram DMs and missed calls sit in different inboxes. Without automated follow-up, prospective patients go cold before a consultation is ever booked.
Intelligent automation for modern clinics.
Purpose-built tools to capture patient enquiries, streamline booking workflows and keep your front desk focused on in-clinic care.
24/7 AI Call Answering
Every inbound call answered within seconds — during peak clinic rushes, over lunch breaks, evenings and weekends. Patients always reach a professional receptionist.
New Patient Enquiry Capture
Captures full patient details, requested treatment, timeline and location, logging the enquiry cleanly so nothing slips through the cracks.
Appointment Enquiries & Booking Support
Answers availability questions, guides patients toward appropriate consultation slots, and assists with booking requests aligned to your clinic's scheduling rules.
Appointment Reminders & Follow-Ups
Reduces costly clinic no-shows with timely automated confirmations, preparation instructions and follow-up sequences for unconfirmed bookings.
Lead Qualification & Patient Communication
Asks the right pre-consultation qualification questions to ensure patients are suitable for treatments before occupying valuable practitioner time.
CRM & Practice-Management Integration
Syncs patient enquiry data, call summaries and booking requests into your existing clinic CRM or software, subject to platform compatibility and API access.
Website Chat & Enquiry Automation
Instant conversational AI on your website that engages visitors, answers treatment FAQs, and converts browsing traffic into booked consultations.
Clear Administrative Boundaries
Arcan handles administrative enquiries, scheduling support, qualification and general clinic information. Arcan does not provide clinical advice, medical diagnoses, triage or emergency healthcare services. Any clinical queries are flagged and directed to your qualified clinical staff.
From discovery to live deployment.
A structured, four-step onboarding process configured around your clinic's approved workflows and software.
Discover
Map your clinic's workflows
We review your current patient journey, telephone setup, booking software, treatment catalogue and front-desk escalation rules to design the right automation blueprint.
Design & Configure
Tailor the AI receptionist
We configure your AI receptionist with your clinic's tone, treatment specifics, pricing guidelines, contraindication pre-screens, and calendar rules.
Test
Verify workflows before launch
We rigorously test call flows, booking logic, data handoffs and emergency escalation triggers with your team on a private test line before going live.
Monitor & Optimise
Refine performance post-launch
Once deployed, we monitor call transcripts, booking conversion rates and patient feedback, continuously fine-tuning responses for maximum enquiry capture.
Connecting with your clinic software.
Integrations depend on the capabilities, permissions and APIs of each clinic's existing practice-management or booking software. We do not claim universal out-of-the-box compatibility with every platform — each connection is evaluated during discovery.
Where direct APIs exist
Arcan can sync consultation slots, push caller details and log summaries directly into your existing CRM or calendar without double data entry.
Where direct integration is unavailable
We configure reliable alternative workflows — such as dedicated booking widgets, instant email/SMS dispatch to reception, or secure webhooks.
Questions clinic directors ask before launch.
Clear, practical answers about clinical boundaries, software compatibility, data security and setup.
See How AI Could Work for Your Clinic.
Book a free AI audit to discover how an AI receptionist can capture enquiries, streamline patient communications and support your front desk.