Turn ringing phones into organised work.
Arcan gives prospective and existing customers a calm, consistent first response, then moves the job details straight into the workflow your team already uses.
Live Trade Inbound Simulation
"Chimney lead flashing came loose during high winds — water dripping into loft."
Turn ringing phones into organized work.
Arcan gives new and existing customers a professional first response, then moves the service details into the workflow your team already uses.
01 / CAPTURE
Understand the job need.
Collect the issue, property type, full address, postcode, urgency, and equipment or access details your team requires before quoting.
02 / COORDINATE
Prepare the visit or slot.
Check your service radius, apply working hours rules, and either book approved assessment slots or route callback promises.
03 / ROUTE
Send it to the right queue.
Direct routine domestic jobs, commercial tenders, emergency leaks or no-heat calls, and existing customer updates straight to the right person.
From first ring to dispatch-ready context.
The agent follows the service questions, coverage rules, and routing logic your trade business defines.
01 / IDENTIFY
Find the reason for calling.
Separate new service requests, ongoing job updates, estimate queries, billing questions, and sales reps instantly.
02 / COLLECT
Gather job details.
Ask the exact trade-specific questions needed to understand the scope before sending an engineer or roofer out.
03 / CHECK
Apply service rules.
Filter by territory, call-out radius, trade specialism, business hours, and pre-defined emergency escalation criteria.
04 / HAND OFF
Move the work forward.
Book the site visit, dispatch on-call technicians, or push structured call summaries directly to your CRM or mobile.
Different trades need different questions.
Configure distinct intake paths by service line, territory, business hours, customer type, or campaign.
Leak location & roof type
Captures roof type (flat, tile, slate), internal ceiling leaks, active dripping, storm damage, and property height or scaffold access.
System make & fault symptoms
Collects system brand, fault codes, heating vs cooling loss, hot water issues, vulnerability in the household, and gas shut-off status.
Leak severity & shutoff status
Identifies exact location, burst pipes, isolated stopcock status, sewage or drainage back-up, and whether emergency attendance is required.
Property tenure & roof suitability
Pre-qualifies home ownership, roof orientation, current energy bills, and storage battery intent before booking technical surveys.
Know what can wait—and what cannot.
The agent follows the urgency criteria and escalation process your business defines. It collects observable details without attempting a technical diagnosis.
Routine request
Prepares an estimate callback or schedules a non-urgent survey during normal working hours through your standard workflow.
Priority service call
Instantly notifies the approved on-call engineer via SMS or live phone transfer with collected address, issue, and photos link.
Safety language & advice
Follows your approved safety scripts (e.g. turning off the main water stopcock or electrical isolator) without attempting technical advice.
Simple for the customer. Useful for dispatch.
A stressed caller can explain the problem naturally while the agent captures the structured details the team needs.
Never miss another qualified trade job.
Test Arcan live right now on your phone or see how your bespoke workflow would be set up.